The Internet is expanding rapidly. Today, dozens of people are Internet users and many of them are reinventing the use of technology in creative and amazing fashion. Beyond domain names, servers, computers, protocols, the Internet rests on actual use by actual people.

CARNet's mission has always been to motivate its users to actively use and build the Croatian information space. However, if we wish to implement new information technologies into all fields, we must educate users in those technologies.

This track addressed user-centred issues, especially, users' support. User support activities should inspire network users. Topics discussed on the conference were: How can we inspire CARNet users? What services do they expect? How far should our support go? How does the successful help desk look like?