AN EXAMPLE OF BUSINESS PROCESS MANAGEMENT VIA INTERNET IN THE CIVIL ENGINEERING INSTITUTE OF CROATIA

New business environment and more dynamic business conditions are posing special requirements towards companies willing to seize or keep an important position on the marketplace. Electronic business (E-business) and information technologies have become a prominent factor of business process management integrating the marketplace into a global structure which enables involvement of every business organization that has embraced challenges of new technologies. The Civil Engineering Institute of Croatia (IGH) is an institution which has embraced the foregoing challenges. IGH is a full member of CARNet, performing its professional activities through four locations: Zagreb, Osijek, Rijeka and Split. Local area network between Zagreb and the three regional units is realized by CARNet nodes in the foregoing towns with the transmission speed of 2 Mbps.

The presentation demonstrates the e-business solution by means of a software named E-Work along with advantages provided by a new business management. Special emphasis has been given to the Intranet/Extranet/Internet concept, as well as to basic features of the programming solution, such as integrability, user-friendliness and data and processes safety. In case of a business process modification, the appropriate software modifications will be easier to manage and more flexible than the classic applications due to the fact that each business procedure is treated as a separate unit.

Transition to business process automation often implies re-organization of certain parts of the existing business system, sometimes even leading to business re-engineering. However, there are certain newly emerged issues that have to be settled in compliance with the legislation, e.g. electronic signature, storage of original documents, etc.

In conclusion, one should bear in mind that staff training is a continuous process required for a proper and high-quality management of e-business.