Model of An Intelligent Web-Based Multimedia
Mass-Group Decision Support System

Bozidar Klicek*
Damir Konjevod*

* University of Zagreb, Faculty of Organization and Informatics, 42000 Varazdin, Pavlinska 2, Croatia, contact address: bklicek@foi.hr

This article formalizes basic functions of the system called Forum Virtualis. The system represents an attempt for integration of several converging technologies including: group decision support systems, WWW, e-mail, multimedia presentation, data mining and intelligent systems, knowledge management and parliament decision processes. Based on a Mintzberg's strategic decision-making processes, we developed a unique and innovative system that can be described as a use of Web technology to support large groups of people to solve their common problems with the aid of multimedia and intelligent systems. Basic model of the system, its architecture and technology of implementation is described. This system has been tested as a part of Varazdin City Hall official Web pages. Forum Virtualis has served as a facilitator of e-democracy processes where citizens of Varazdin are enabled with sophisticated technology to enhance their ability to solve common problems in this local community in interaction with themselves and municipal authorities. An example of a process where real problem has been solved with this system is described. Other potential fields of application of the system are described and the needs for future research noted.